IDEA Careers | IT Help Desk

Summary:

This position will provide help desk support to all IDEA employees and perform daily tasks on ERP/CRM application.

Reports to:

Customer Service Director

Duties:

• Provide troubleshooting and consulting on desktop and applications.
• Troubleshoot hardware and peripheral failures, such as: printers, scanners, computers, Blackberries, etc.
• Assist users in the setup of teleconferences.
• Maintain the inventory of computer equipment.
• Provide logon and user training to new hires.
• Perform everyday tasks on the Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) applications.
• Responsible for maintaining the CRM system available and updated.
• Provide technical support for CRM/ERP.
• Monitors end-user usage of systems and performs daily administrative tasks.
• Assist with design, development, unit and integration testing of reports, forms, interfaces, and workflow within the CRM/ERP.
• Provide in-house training on CRM system.
• Manage the online customer center.
• Other related duties as assigned.

Requirements:

• Bachelor's degree or higher.
• Must have a vast knowledge of Windows XP, Microsoft Office and Outlook.
• Excellent verbal and written communication skills
• Exceptional customer service/interpersonal skills
• Works under general supervision.
• Knowledge of NetSuite a plus.
• A certain degree of creativity and latitude is required.

Send resume with cover letter stating salary requirements to srodriguez@idea-esolutions.com.